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Return & Refund Policy

We want you to treasure every MAKKMAL textile in your home. Due to the intimate and hygienic nature of luxury bedding and bath linens, our return and exchange guidelines balance patron flexibility with uncompromising cleanliness and craftsmanship standards.

Last updated: 29 October 2026

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At a glance

Return windowYou may initiate a return within 7 days of receiving your delivery, provided the item meets our hygiene and textile preservation criteria:View section Exchange windowWe offer seamless size and colorway exchanges within 10 days of delivery, subject to loom inventory.View section Damaged-item reportingPhotograph the issue and contact support@makkmal.com within 48 hours of delivery.View section Refund timelineReverse Pickup from Doorstep2–4 business days post-approvalQuality & Hygiene InspectionWithin 48 hours of receipt at Jaipur atelierRefund InitiationWithin 24 hours of inspection approvalCredit Reflection in Source Account5–7 business days (Bank / Card / UPI)View section Reverse-pickup chargePatron Preference Return (color change or change of mind): Complimentary reverse pickup is provided; a nominal logistics processing fee of ₹99 is adjusted from the refund amount.View section

01

Return Eligibility

You may initiate a return within 7 days of receiving your delivery, provided the item meets our hygiene and textile preservation criteria:

  • The product is completely unused, unwashed, and in pristine original condition.
  • Free from perfumes, body scents, detergent residues, pet hair, or signs of laundering.
  • Original organic cotton packaging envelopes, presentation boxes, ribbons, and fabric tags remain intact.
  • Accompanied by the original invoice or digital order confirmation.

02

Non-Returnable / Non-Refundable Items

For hygiene and health safety reasons under applicable consumer protection standards, the following items cannot be returned once unsealed or used:

  • Bedsheets, duvets, comforters, and pillowcases that have been slept on or laundered.
  • Bathrobes and waffle towels that have been unsealed from hygienic inner ties or laundered.
  • Bespoke, customized, monogrammed, or made-to-order textile pieces.
  • Items marked as 'Final Sale' or archive clearance.
  • Items damaged due to improper washing (e.g., using bleach or harsh tumble drying).

Authentic handcraft variations in block alignment or dye absorption are hallmarks of artisanal provenance. Genuine structural defects or transit damages are always 100% eligible for immediate replacement or refund.

03

Exchange Policy

We offer seamless size and colorway exchanges within 10 days of delivery, subject to loom inventory.

If you ordered a King size and require a Queen size, or desire an alternative handblock colorway, email support@makkmal.com. If the requested piece is currently out of stock, you may opt for store credit or a full refund to your original payment method.

04

How to Initiate a Return

  1. 01Email support@makkmal.com within 7 days of delivery quoting your Order Number, item name, and reason for return.
  2. 02Our concierge team will review and approve your return authorization within 24 hours.
  3. 03A complimentary reverse pickup is scheduled from your doorstep via our courier partner across all serviceable Indian PIN codes.
  4. 04The returned piece undergoes careful hygiene and weave inspection upon arrival at our Jaipur studio.

05

Refund Process

Refund Method: In strict compliance with Reserve Bank of India (RBI) directives, refunds are disbursed directly to the original payment method used at checkout (credit/debit card, UPI, or net banking account).

Cash on Delivery (COD) Refunds: For COD orders, refunds are credited directly to your bank account via NEFT / IMPS. Our concierge team will request your verified bank details upon return approval.

MilestoneTimeline
Reverse Pickup from Doorstep2–4 business days post-approval
Quality & Hygiene InspectionWithin 48 hours of receipt at Jaipur atelier
Refund InitiationWithin 24 hours of inspection approval
Credit Reflection in Source Account5–7 business days (Bank / Card / UPI)

06

Damaged, Defective, or Wrong Item Received

If your textile arrives with genuine structural fabric flaws (such as torn seams or missing hems) or was damaged during transit:

  1. 01Photograph the issue and contact support@makkmal.com within 48 hours of delivery.
  2. 02We will prioritize reverse pickup and dispatch an immediate brand-new replacement at zero cost.
  3. 03If you prefer a refund, 100% of the purchase amount including original shipping will be reimbursed promptly.

07

Order Cancellation

Before Dispatch: You may cancel your order at any time before it has been handed over to our courier partner by emailing support@makkmal.com with your order number. A 100% refund is initiated immediately to your original payment source.

After Dispatch: Once an order has entered courier transit, cancellation is not possible. You may refuse delivery upon arrival or initiate an unboxed return under our standard guidelines.

08

Return Shipping Costs

  • Atelier or Transit Error (damaged, defective, or incorrect piece): 100% complimentary reverse pickup at zero cost to you.
  • Patron Preference Return (color change or change of mind): Complimentary reverse pickup is provided; a nominal logistics processing fee of ₹99 is adjusted from the refund amount.

09

Contact for Returns & Refunds

MAKKMAL Client Care Email: support@makkmal.com Concierge Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST Atelier: MAKKMAL Atelier, C-14, Tonk Road, Jaipur, Rajasthan 302015, India